Privacy Policy

Roshni and its subsidiaries and divisions, including Roshnisuperstore.com, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by ROSHNI. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Roshnisuperstore.com you agree to the collection and use of your data by Roshnisuperstore.com in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, you can at customercare@Roshnisuperstore.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Roshnisuperstore.com or to the people that are not engaged, employed or managed by Roshnisuperstore.com Through this Document, We Wish to Make you:

1. Feel at ease while using our websites.

2. Feel confident while sharing information with us.

3. Aware that you may contact us with your questions or concerns about privacy on this website.

4. Aware that by using our websites you are agreeing to the collection of certain data



Information that may be Collected from You?

Roshnisuperstore.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them. We take customer data privacy very seriously. Kindly, note that Roshnisuperstore.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Roshni have access to, or store, your complete card account information. We read your SMS messages only for the purpose of OTP verification at the time of making payments and during user registration on Roshni. We do not read any other messages on your mobile except OTP verification SMS sent by Roshni. We also don’t access your call logs on phone. We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.



While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from "cookies" sent to your browser from web server cookies stored on your hard drive, including but not limited to:

1. Computer-identification information.

2. IP address, assigned to the computer which you use.

3. The domain server through which you access our service.

4. The type of computer you're using.

5. The type of web browser you're using


While you are transacting on our website personally identifiable information collected about you may include:

1. First and last name.

2. Email addresses.

3. Contact details including phone numbers.

4. PIN/ZIP code.

5. Demographic profile (like your age, gender, occupation, education, address and durables owned).

6. Personal preferences and interests (such as books, movies, music and so on)

7. Your opinion on services, products, features on our websites.


We may also collect the following information about:

1. The pages you visit/access.

2. The links you click on our website

3. The number of times you access the page.

4. Things you view, add to bag, add to wish list.

5. Other websites you open simultaneously while browsing on ours

6. Personal preferences and interests (such as books, movies, music and so on)

7. Your opinion on services, products, features on our websites.

You may terminate your account at any time by writing to us at at customercare@Roshnisuperstore.com, from the email ID you have used for creating your account login, and mentioning "Please close my shopppersstop.com account" in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.



How is the information used?


We use your contact information to send you:

1. Password reminder and registration confirmation.

2. Special offers.

3. Changes in the service policies or terms of use.

4. Event based communications such as order information, renewal notices, invites, reminders etc.


NOTE :

We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.


We use your personal information to:

1. Improve personalized features on our websites to enhance your shopping experience.

2. To contact you for your account / profile related matters or any other reason as may be necessary.

3. To provide the services requested by you example deliver merchandise ordered by you.

4. To preserve social history as governed by existing law or policy.


We use anonymous traffic information to:

1. Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;

2. Recognize your usage privileges to our website.

3. Administer and manage smooth functioning of our website by diagnosing problems.

4. Track your session and activities so that we can understand better how people use our website.



We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

1. Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

2. To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person,

3. violations of Roshnisuperstore.com terms of use or to defend against legal claims;

4. We have your permission;

5. To provide products or services you've requested


We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.

If you have any questions about security on our website, you can mail at customercare@Roshnisuperstore.com



What choices are available to you regarding collection, use and distribution of your information?

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/


Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on thiswebsite. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.


This privacy statement covers the use of cookies by Roshnisuperstore.com only and does not cover the use of cookies by any advertisers.

We do use cookies on point of collection pages of email address but we do not use them in emails.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Roshnisuperstore.com includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information


Voluntary disclosure of information.

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Roshnisuperstore.com reserves the right to send you certain service related communication, considered to be a part of your Roshnisuperstore.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

We provide you with the opportunity to opt-out of having your email address used for certain purposes, when we ask for this information. For example, if you purchase a product / service but do not wish to receive any additional marketing material from us, you can indicate your preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by selecting your preferences in "My Account". If you still face an issue then you may Mail at customercare@Roshnisuperstore.com

If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support Mail at customercare@Roshnisuperstore.com

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.



HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?

To correct or update any information you have provided, our websites allow you to do it online.



Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

You can offer your views, suggestions, if any, by submitting the filled in feedback form online.



Secure Shopping

Shopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit card details or payment information in our systems, and this is directly transmitted securely to the bank for payment processing.

Roshnisuperstore.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security Roshnisuperstore.com does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (ROSHNI). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.



Safety and Security Tips


Protect your passwords.

1. If using a public computer or terminal, always log out when you complete an online session

2. Keep your passwords private. Remember, anybody who knows your password may access your account.

3. When creating a valid password, use letters and numbers only and it should be 6-15 characters long. –A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

Avoid using the same password for multiple online accounts.


Be wary of unsolicited e-mail and telephone contacts.

1. Roshnisuperstore.com will never e-mail or call a customer and ask that they disclose or verify their Roshnisuperstore.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on Roshnisuperstore.com or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to https://www.Roshnisuperstore.com and then to your account.

2. If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as Roshnisuperstore.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to Roshnisuperstore.com for investigation.

3. Customers should always carefully review order and shipment confirmation e- mails to ensure that they are legitimate and have been sent by Roshnisuperstore.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to Roshnisuperstore.com

4. A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. Roshni will never ask for such information over e-mails or phone.

5. If you receive an e-mail asking for personal details such as password never respond to it.

6. A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please remember Roshni will NEVER send such emails to its customers.?

7. If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident to Roshnisuperstore.com

8. If you receive a suspected spoofed Roshnisuperstore.com e-mail, or discover a fake Roshnisuperstore.com website, please report the incident to Roshnisuperstore.com


Ensure Your Personal Computer is protected

Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.


Here are a few important action points that you should bear in mind

1. Keep your PC updated with the latest anti-virus / anti-spyware software.

2. Install a personal firewall on your PC to protect your account.

3. Keep your PC updated with the latest security patches and, most importantly,

4. Do not click on links or open attachments in unknown or unsolicited (spam) email


Ensure your Personal Computer is protected

Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.


Here are a few important action points that you should bear in mind

1. Keep your PC updated with the latest anti-virus / anti- spyware software

2. Install a personal firewall on your PC to protect your account

3. Keep your PC updated with the latest security patches and, most importantly,

4. Do not click on links or open attachments in unknown or unsolicited (spam) emails