Return Policy


What is Roshni's Return and Exchange Policy? How does it work?

Roshni's returns and exchange policy gives you an option to return or exchange items purchased on Roshni for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Roshni credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.


The following EXCEPTIONS and RULES apply to this Policy:

1. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

2. Roshni will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake,

3. Roshni would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

4. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

5. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you


To return a product to Roshni, please follow these steps:

You can return products purchased from Roshni within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

1. Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

2. We offer pick-up facility in selected locations basis our courier serviceability.

3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up:

If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship:

In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.


NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.


How do I place an exchange request on Roshni? If you would like to exchange products purchased from Roshni, please follow below mentioned steps:

1. You can create exchange for products purchased from Roshni within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

2. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.


What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Roshni will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe, your refund will reflect within 1 day. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Roshni as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT - 1 to 3 business days post refund initiation

2. Roshni Credit - Instant

3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Roshni initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Roshni warehouse. In case of any refund discrepancies, Roshni may at its sole discretion, request you to share with us a screenshot of your bank statement.


How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Roshni pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

1. We will pick up the return within 4 - 7 days from the request placement date.

2. Please keep the return shipment ready.


How can I Self-Ship the product to Roshni?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package

2. Residential/office address, destination address, shipment date, amount and other details should be mentioned

3. The information on the receipt should NOT be edited/over-written.

4. The courier charge (amount mentioned on the receipt) should not overshoot the SenderDestination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.